Leadership
What is your leadership style saying about you? Are you a kind and caring leader, or do you rule with an iron fist?
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Rob Hicks
Apr 27, 20202 min read
Perception and Reality
Does your perception and reality align or is your reality coloured by your perception?
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Rob Hicks
Dec 3, 20193 min read
That's Not My Job!
That's not my job, or that's not my dept, or that's above my pay grade are obsolete phrases now. You dept is customer service.
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Rob Hicks
Nov 25, 20194 min read
Where Is All the Magic?
‘Tis the season for magic and wonder or is it?
The way people act you would think we were all possessed. How do you plan to keep the magic?
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Rob Hicks
Nov 12, 20194 min read
Choose Your Battles
Is the fight you may want to embark on worth it in the end? Is there a better battle to be fought?
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Rob Hicks
Oct 28, 20194 min read
Trustability
What does it mean to have high trustability? How do you raise your trustability? You raise it by being likable, approachable, and integrity.
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Rob Hicks
Oct 14, 20193 min read
Healthy Environment
A Healthy Environment is a productive and happy environment to be in where everyone wants to do their best & don't dread coming in each day
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Rob Hicks
Sep 30, 20193 min read
... It's Not About You
Who is your customer, and who is the most important in the interactions? The answers may surprise you. #BeTheSolution
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Rob Hicks
Sep 16, 20194 min read
Who's Your Most Important Customer?
Who is your best customer, and are you treating them properly? How much respect do you truly have for them?
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Rob Hicks
Aug 27, 20193 min read
Patience
I lose my cool faster than most, and probably more frequently as well. My fight to hold control is an ongoing matter all the time.
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Rob Hicks
Jul 15, 20194 min read
Speaking up… the right way
When faced with a problem instead of running the other party into the ground talk them up a little, & understand they are doing their best.
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Rob Hicks
Jul 8, 20194 min read
Going the Extra Mile
Where does the extra mile begin? The extra begins the moment the client walks through your door.
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