Rob Hicks

What is your leadership style saying about you? Are you a kind and caring leader, or do you rule with an iron fist?

Does your perception and reality align or is your reality coloured by your perception?

That's not my job, or that's not my dept, or that's above my pay grade are obsolete phrases now. You dept is customer service.

‘Tis the season for magic and wonder or is it? The way people act you would think we were all possessed. How do you plan to keep the magic?

Is the fight you may want to embark on worth it in the end? Is there a better battle to be fought?

What does it mean to have high trustability? How do you raise your trustability? You raise it by being likable, approachable, and integrity.

A Healthy Environment is a productive and happy environment to be in where everyone wants to do their best & don't dread coming in each day

Who is your customer, and who is the most important in the interactions? The answers may surprise you. #BeTheSolution

Who is your best customer, and are you treating them properly? How much respect do you truly have for them?

I lose my cool faster than most, and probably more frequently as well. My fight to hold control is an ongoing matter all the time.

When faced with a problem instead of running the other party into the ground talk them up a little, & understand they are doing their best.

Where does the extra mile begin? The extra begins the moment the client walks through your door.