Rob HicksMay 5, 20204 minLeadershipWhat is your leadership style saying about you? Are you a kind and caring leader, or do you rule with an iron fist?
Rob HicksApr 27, 20202 minPerception and RealityDoes your perception and reality align or is your reality coloured by your perception?
Rob HicksDec 3, 20193 minThat's Not My Job!That's not my job, or that's not my dept, or that's above my pay grade are obsolete phrases now. You dept is customer service.
Rob HicksNov 25, 20194 minWhere Is All the Magic?‘Tis the season for magic and wonder or is it? The way people act you would think we were all possessed. How do you plan to keep the magic?
Rob HicksNov 12, 20194 minChoose Your BattlesIs the fight you may want to embark on worth it in the end? Is there a better battle to be fought?
Rob HicksOct 28, 20194 minTrustabilityWhat does it mean to have high trustability? How do you raise your trustability? You raise it by being likable, approachable, and integrity.
Rob HicksOct 14, 20193 minHealthy EnvironmentA Healthy Environment is a productive and happy environment to be in where everyone wants to do their best & don't dread coming in each day
Rob HicksSep 30, 20193 min... It's Not About YouWho is your customer, and who is the most important in the interactions? The answers may surprise you. #BeTheSolution
Rob HicksSep 16, 20194 minWho's Your Most Important Customer?Who is your best customer, and are you treating them properly? How much respect do you truly have for them?
Rob HicksAug 27, 20193 minPatience I lose my cool faster than most, and probably more frequently as well. My fight to hold control is an ongoing matter all the time.
Rob HicksJul 15, 20194 minSpeaking up… the right wayWhen faced with a problem instead of running the other party into the ground talk them up a little, & understand they are doing their best.
Rob HicksJul 8, 20194 minGoing the Extra MileWhere does the extra mile begin? The extra begins the moment the client walks through your door.