Rob HicksMar 2, 20203 minSo Disappointing No matter how good life is going you’ll be hit with disappointment sooner or later. How do you handle that?
Rob HicksDec 3, 20193 minThat's Not My Job!That's not my job, or that's not my dept, or that's above my pay grade are obsolete phrases now. You dept is customer service.
Rob HicksOct 7, 20194 minAward Winning ServiceRecognition is the lifeblood of your business. If you don't recognize your people you won't get the best results for your customers.
Rob HicksSep 30, 20193 min... It's Not About YouWho is your customer, and who is the most important in the interactions? The answers may surprise you. #BeTheSolution