Rob Hicks

No matter how good life is going you’ll be hit with disappointment sooner or later. How do you handle that?

That's not my job, or that's not my dept, or that's above my pay grade are obsolete phrases now. You dept is customer service.

Recognition is the lifeblood of your business. If you don't recognize your people you won't get the best results for your customers.

Who is your customer, and who is the most important in the interactions? The answers may surprise you. #BeTheSolution